Privacy Policy
Effective date: 21 July 2026
Fresh Earth Cleaning Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, request a quote or use our cleaning services.
Business details
Fresh Earth Cleaning Ltd
Website: www.freshearthcleaning.com
Phone: 022 671 2001
Address: 8 Portland Lane, Chartwell, Hamilton 3210
1. Information we collect
We may collect personal information including:
your name
email address
phone number
home, property or business address
information submitted through our quote or contact forms
cleaning and booking requirements
property access instructions
payment and invoice information
records of communications with you
complaints, feedback and photographs relating to a service
website usage information, including your device, browser and IP address
any other information you choose to provide
Please do not provide sensitive information through our website unless it is reasonably necessary for us to provide the service.
2. How we collect information
We may collect information:
directly from you
through our website forms
by phone, text message, email or social media
when you request a quote or make a booking
when we provide services at your property
from another person authorised to act for you
automatically through cookies or website analytics
from publicly available sources where permitted by law
3. Why we collect and use information
We may use your personal information to:
respond to enquiries
prepare and provide quotes
arrange and manage bookings
provide cleaning services
contact you about a service
issue invoices and process payments
manage property access and security instructions
respond to feedback, complaints or damage reports
improve our services and website
keep business and financial records
prevent fraud, misuse or security incidents
meet our legal and regulatory obligations
send service updates or marketing communications where permitted
You can ask us to stop sending marketing messages at any time.
4. Providing information
You are not required to provide personal information to browse the general parts of our website.
However, if you do not provide the information requested for a quote or booking, we may be unable to respond to your enquiry or provide the requested service.
5. Sharing personal information
We may share personal information with:
our employees and cleaning team
contractors helping us provide the service
website hosting, booking, customer management and IT providers
accountants, payment providers and professional advisers
debt collection providers where an invoice remains unpaid
insurers where a claim is made
government agencies, regulators, courts or law enforcement where required or permitted by law
another party where you have authorised us to share the information
We will not sell your personal information.
We will only share information where it is reasonably necessary for the purpose for which it was collected, for a directly related purpose, with your permission or where permitted by law.
6. Overseas service providers
Some website, email, data storage, analytics or customer management providers may store or process information outside New Zealand.
Where personal information is disclosed outside New Zealand, we will take reasonable steps to make sure it is protected in accordance with the Privacy Act 2020.
7. Storage and security
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
These steps may include password protection, restricted access, secure systems and staff procedures.
No website, email or online storage system can be guaranteed to be completely secure. Please contact us promptly if you believe your information has been accessed or used without permission.
8. Property access information
Keys, access codes, alarm instructions and other security information will only be used for providing the agreed cleaning service.
We will limit access to this information to people who reasonably need it to perform their work.
Customers should tell us promptly if access details change or if a key, code or device is lost.
9. Retaining information
We will keep personal information only for as long as it is reasonably required for:
providing services
managing our relationship with you
maintaining financial, tax and business records
responding to complaints or legal claims
meeting our legal obligations
When information is no longer required, we will take reasonable steps to securely delete it or remove identifying details.
10. Cookies and website analytics
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help the website function, remember settings and provide information about how visitors use the site.
You can control or disable cookies through your browser settings. Disabling cookies may affect some website features.
Third-party services used by our website may also collect technical information according to their own privacy policies.
11. Accessing or correcting your information
You have the right to ask for access to the personal information we hold about you.
You may also ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us using the details at the end of this Policy. We may need to verify your identity before providing or changing personal information.
12. Privacy breaches
If a privacy breach occurs, we will assess the situation and take reasonable steps to reduce any harm.
Where required by the Privacy Act 2020, we will notify the Office of the Privacy Commissioner and affected individuals.
13. Links to other websites
Our website may contain links to third-party websites or social media platforms.
We are not responsible for the privacy practices, security or content of those external services. You should review their privacy policies before providing personal information.
14. Changes to this Policy
We may update this Privacy Policy when our services, website systems or legal obligations change.
The latest version will be published on our website with the updated effective date.
15. Contact and privacy requests
For privacy questions or requests to access or correct your information, contact our Privacy Officer:
Fresh Earth Cleaning Ltd
Phone: 022 671 2001
Address: 8 Portland Lane, Chartwell, Hamilton 3210
Website: www.freshearthcleaning.com
You may also make a complaint to the Office of the Privacy Commissioner if you believe your privacy rights have been breached.
